We are currently seeking detail oriented and motivated individual to serve as a Customer Service Representative (CSR). To be considered for this position, candidates MUST have an ACTIVE SECRET CLEARANCE and pass a background check. RESPONSIBILITIES: •Under general supervision, monitors, operates and maintains hardware, software, and networks for a computing platform. •Configures, assembles and installs microcomputers, workstations and/or peripheral equipment. •Performs first line support for service interruptions such as printer routings, power outages, wiring problems, and malfunctioning servers. •Escalates unresolved problems to expedite resolution. •Maintains disaster recovery procedures for LAN and related equipment/software. •Upgrades, modifies and replaces hardware, software and network components. •Performs system backup and recovery activities. •Creates and maintains user log-in identification (user-id) information and login scripts. •Monitors system performance, gathers data, and prepares management reports. •Audits hardware/software inventory to ensure their integrity as well as licensing compliance. •Updates and maintains site administration manual documentation. •May provide user orientation on hardware, or software or network operations. •Keeps abreast of emerging operational support technologies and industry trends. QUALIFICATIONS: •Candidates must have at least an interim secret clearance. •Minimum of 2 yrs Windows desktop support •Able to troubleshoot and repair computers. •Able to effectively communicate with all levels. •Strong MS Office Skills. •Strong customer communication skills. •A+ certification. •Remedy support experience. Minimum education: H.S Diploma, BS preferred. IT certifications (i.e., MCSE/MCSA highly desired). Compensation: TBD Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. hawaii