Comcast Corporation is the nation's leading provider of cable, entertainment and communications products and services, with 24.1 million cable customers, 12.4 million high-speed Internet customers and 3.5 million voice customers. Headquartered in Philadelphia, Pennsylvania, Comcast is principally involved in the development, management and operation of broadband cable networks and in the delivery of programming content.Comcast's Freedom Region provides service to over 1.1 million customers including the Pennsylvania counties of Bucks, Chester, Delaware, Montgomery and Philadelphia, the New Jersey counties of Camden, Monmouth and Essex and New Castle County in Delaware. The region is home to over 7,300 talented employees. POSITION SUMMARY:The Customer Service Supervisor coordinates, controls and administers customer service activity to ensure quality service. The Supervisor interfaces directly with Comcast customers as well.DUTIES AND RESPONSIBILITIES:- Ensure competence and continuity of qualified customer service representatives through optimum selection, training and development, appraisal and motivation techniques.- Ensure high level of customer service staffing levels through efficient scheduling and adjustment to meet peak service demands.- Provide guidance and/or help to customer service representatives in resolution of difficult subscriber questions and/or problems.- Monitor employee performance and service to customers.- Review, verify and request refund and/or adjustment requests.- Ensure achievement of all system, team and individual Customer Service goals and standards.- Communicates sales and marketing programs to staff.- Responsible for administrative aspects including reporting, time sheets, schedule adherence, etc. - Creates and maintains personnel files as required.- Ensures sales and retention goals are met.- Performs other related duties as assigned. Required Skills: MINIMUM QUALIFICATIONS:- Bachelor's degree or the equivalent in customer service work experience and self-study required.- Strong leadership ability, as evidenced in a previous supervisory role or an equivalent extracurricular experience.- Demonstrated ability to solve complex problems and make sound judgments and ethical decisions.- Proven ability to motivate and develop through coaching and counseling.- Excellent written, oral and interpersonal communication skills, demonstrated by the ability to communicate effectively with customers, employees and throughout organizational management.- Proven mathematical ability to calculate figures and amounts as discounts, interest and commissions. - Availability to work a flexible schedule including weekends and evenings. - Personal computer knowledge necessary, including customer database software. - Regular, punctual and consistent attendance.Comcast is an Equal Opportunity Employer Location: Newark Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. delaware