EEP is looking for an Experienced Customer Service Representative for the leader in commercial vacuums. Candidates MUST have longevity in work history and at least one year of experience as a customer service representative in a call center environment. **ONLY apply if you have the experience!** Job Functions: - Pre-processing; confirms credit status, program applicability, pricing, part numbers, quantities, backorders, freight carrier, and shipping status - Process Orders; process orders via phone, fax, or email and then inputs them into company accounting system - Order confirmation to client - Tracks shipments and determines status for customers - Receives, responds to and logs in proper information for all customer inquiries and complaints - Effectively researches and resolves customers' complaints in a timely manner - Diagnose and troubleshoot problems involving basic mechanical and electrical systems - Processes and authorizes returns and/or repair requests - Completes on going training - Provides customers with information regarding products in order to educate, promote, or "sell" customers in an effort to help meet their needs. - Coordinates with the Leads Coordinator for further action to potentially enhance sales Additional Responsibilities: - Cover the front desk when the CS Support Staff is on lunch hour, vacation, and /or sick days - Closing office duties - Maintaining good customer relations and customer retention - Completes other assignments as required or assigned Qualifications: - High school diploma or GED equivalent required - 1 year minimum prior customer service experience required - Excellent phone skills - Must be responsive and a good listener - Must be able to multi task - Must be well organized - Excellent written and verbal skills - Creative problem solving skills - Some technical troubleshooting experience required - Proficient with Windows based applications (Word, Excel, Access) - Competent data entry skills - Must be detail oriented and precise - must be able to work in a team environment, yet proactive enough to work independently - Sales experience not required, but considered a plus Monday - Friday 8am to 5pm Pay is $10.50 to $12/hr DOE If you are qualified and interested in this position, please reply to this posting by attaching your resume as a word document! EEP is an Equal Opportunity Employer offering full benefits from the first day of employment (Medical/Vision/Dental/Life Insurance, 401k, Holiday/Vacation pay, Referral Bonuses, and Direct Deposit). Location: Boise Compensation: $10.50 to $12/hr DOE Principals only. Recruiters, please don't contact this job poster. Phone calls about this job are ok. Please do not contact job poster about other services, products or commercial interests. idaho