The success of Adecco is built on the talent and energy of outstanding people, so we very much appreciate your interest in working with our company; at this time we are seeking exceptional Customer Service Rep I. Only apply is you meet the following qualifications. Customer Service Representative Level I implements the companys customer service and retention strategies through telephonic interactions and written inquiries, including but not limited to, enrollment, billing, claims knowledge, claims processing of adjustments, interpretation of benefits and contracts, benefit upgrades, coordination of benefits, research of client history, documentation of all client encounters, and collaboration of medical experts to determine needs for managed care intervention. The primary challenge for CSR Level I is to learn the business and challenges of the particular product line, to learn the product base, to become proficient at a meets standard or above in all performance metrics and learn and apply team management skills. At Level I, the scope of the position is focused on the individual and team performance and mastering the ability to work in a fast paced, high volume work environment.QUALIFICATION REQUIREMENTS:Required: High School diploma or equivalent. Minimum of 0-2 years of previous customer service experience in a service or claims environment. Abilities and Skills: Use of automated systems, PC or CRT proficiency, excellent oral and written communication skills, time management and organizational management skills. Strong analytical ability and problem-solving skills necessary to work effectively in a high volume, fast paced work environment. Must have experience in performing job functions that are detailed in nature, requiring strong follow-up skills, active listening and decision making skills based on quality and service expectations. Preferred: 1-2 years of college in Business or other related field. Healthcare and/or Insurance industry experience preferred. Call Center experience preferred. Bilingual in Spanish, etc. is a bonus. Location: bend Compensation: 13.73/hr Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. oregon