If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following: Functional Description: ? Perform administrative tasks such as scheduling appointments for home assessments, making reminder phone calls, and mailing letters to consumers and recipients ? Provide prompt, professional customer service to ensure that all necessary information is covered and gathered from citizens in a clear, consistent, and professional manner ? Ensure that problems are promptly addressed, documented and rectified on time, with the proper follow-up and professional customer service ? Perform post assessment tasks ? Email and Plan of Care documents to the Bureau of Community Supports and Services (BCSS) ? Notify recipients of the level of care determination and approval (rejection) of the Plan of Care by BCSS ? Perform intake functions, collect demographic information, prepare documentation, and update database tracking Education and Typical Years Experience ? High School Diploma and 1-2 years experience acceptable. ? Bachelor?s degree in Human Services, Social Work, or related preferred discipline or equivalent combination of education and experience preferred. ? Master?s degree may be substituted for experience as well. ? Minimum of two years experience in social and/or human services, preferably working with the elderly, or mentally challenged and physically disabled persons ? Knowledge of call center experience preferred Special Requirements ? Strong call center experience or customer service background ? Extremely detail oriented ? Excellent written and verbal communication, and interpersonal skills ? Ability to adhere to deadlines ? Strong organizational and follow-up capability Compensation: salary: $11-$13 an hour Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. PostingID: 998508181 oklahoma