Director of Support Services American Federation of Labor – Congress of Industrial Organizations 815 Sixteenth Street, NW Washington, D.C. 20006 JOB DESCRIPTION Overview of Responsibilities: The Director is responsible for the management of two administrative support functions for the AFL-CIO: reproductions and mailings. To support these responsibilities, the Director will build and maintain successful working relationships among affiliates and allied organizations, and internally with AFL-CIO staff, in order to support the objectives of the Department. The Director will monitor the AFL-CIO’s support service allocations and provide recommendations for cost savings and process improvements. The Director will report to the Executive Assistant to the Secretary-Treasurer’s Office. Description of Duties: • Manage and coordinate all general reproduction, mailing, shipping and purchasing operations for the AFL-CIO; • Manage all reproductions and related mailings/shipping for AFL-CIO events including the AFL-CIO Executive Council meetings, the Secretary-Treasurer’s Conference, and the Quadrennial Convention; • Develop new processes to ensure maximum efficiency regarding AFL-CIO reproduction, mailing, shipping and purchasing operations; • Stay abreast of industry trends and emerging technologies, and integrate those technologies to ensure cost efficiency and the continual improved capacity for output; • Troubleshoot and resolve all reproduction and mailing problems; • Develop and promote the services of the Support Services Department for both internal and external customers; • Negotiate equipment and commodity vendor contacts, including national discounts for Xerox and other applicable vendors or distributors; • Manage a large team of staff working in differing function areas; • The development of cross training, job enrichment and motivational programs as ongoing component of staff work and development. Qualifications: • Extensive successful experience evaluating, developing and managing systems; • Demonstrated experience leading and directing a large staff team; • Demonstrated ability drafting, reviewing and managing budgets; • Bachelor’s in related field preferred; • Minimum of ten (10) years experience working in a diverse multi-faceted production/digital printing operation in a lead capacity; • In-depth knowledge of the labor movement and its structure; • Demonstrated ability to work collaboratively with high level officials and representatives of the labor movement, as well as peers; • Ability to work within a team oriented, fast paced environment and meet unpredictable deadlines; • Excellent interpersonal skills including the ability to manage sensitive relationships; • Proven networking capabilities; • Experience in developing and presenting department marketing and work plans; • Experience in developing staff development plans; • Extraordinary attention to detail and follow through; • Extensive knowledge of digital printing, small bindery, inserting/mailing equipment; • Knowledge of operating software such as windows, power point, purchasing/inventory/order entry, database, and mailing/shipping manifest systems; • Knowledge and experience with budgeting, estimating, and accounting software systems; • Extensive knowledge of UPS and USPS rules and regulations; • Must know the critical requirements when negotiating a equipment, commodity or service contract; • Ability to work long, extended hours, weekends and holidays; Competitive Salary and Benefit Package. Please send resume and cover letter to the following: Attention: AFL-CIO Human Resources Department 815 Sixteenth Street, NW Washington, D.C. 20006 Email: jobpost@aflcio.org Fax: 202-508-6961 Location: Washington, DC Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. dc