Friendship Hospital for Animals is a twenty-four hour, AAHA certified animal hospital for dogs and cats in Northwest, Washington, DC. FHA has over twenty five veterinarians on staff who offer primary, critical, and specialty care, including internal medicine, oncology, orthopedic surgery and cardiology. We are seeking a highly motivated manager for our Client Care department with excellent leadership abilities. Typical duties of a Client Care Manager include, but are not limited to: Responsible for writing the department schedule and filling in holes or creating an on-call schedule, maintaining morale and preserving the quality of client care in the Hospital at all times. Writing performance evaluations, SOPs, and editing the Client Care Department Training Manual and the training schedule for all team members in the department. Knowledge of all company and departmental policies with the ability to fairly and legally enforce them up to termination of employment. Responsible for community out reach by attending and actively participating in community events related to this industry in and around the metro area. Work with doctors and other departments to improve systems, communication and develop a cross-training program. Qualifications: At least 2 – 5 years of previous supervisory, management and/or leadership experience is required. This position requires a positive leader, focused on guiding each of our staff members to their fullest potential. Must possess strong leadership and client service skills. Excellent attention to detail, ability to motivate others, organizational skills and the ability to be proactive are essential. Previous veterinary experience is preferred, not required. Schedule: Monday through Friday 10am-6pm with flexibility to cover any shifts as necessary $50,000/yr -$55,000/yr Commensurate with experience. Friendship Hospital for Animals offers excellent employee benefits and programs including competitive wages, paid time off, health insurance, 401(k), discounted veterinary services and more. Please visit our website http://www.friendshiphospital.com/ for more information on our hospital and the client care and technical departments. Apply by sending in your cover letter and resume to careers@friendshiphospital.com or fax to 202-363-7126. You may also come in to our hospital and fill out an application and/or drop off your cover letter and resume. EOE. Human Resources 4105 Brandywine Street NW Washington, DC 20016 202-363-7300(p) 202-363-7126(f) Location: Tenleytown, DC Compensation: $50,000/yr -$55,000/yr Commensurate with experience. Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. dc