IT'S MORE EXCITING HEREComcast, founded in 1963, has grown into one of the world's leading communication and entertainment companies - focused on broadband cable, commerce and content. Comcast Cable is the country's largest provider of cable services, and has expanded to digital services, faster Internet and IP-enabled phone service, and innovative programming - over 250 cable channels, including popular channels like - E!, Sportsnet, Exercise TV, The Golf Channel and more.Comcast connects with more than 24.7 million cable customers, 14.1 million high-speed Internet customers and 5.2 million voice customers - providing top consumer products and services in three key areas: video, digital cable, VOD, HD and DVR; online; and voice. We strive to be the company customers look to for the products and services that connect them to what is important in their lives. Job SummaryThis position consists of staffing a 24x7 monitoring facility, will require operation of many computer systems, and schedule flexibility to ensure uninterrupted coverage. This expectation for this position is that shifts will be scheduled on weekends and nights, including Holidays.Major Duties:? Provide advanced service delivery HFC network management and proactive network surveillance for a Converged RF network including Video, High Speed Internet, IP Networking and Voice products.? Outage management? Network dispatching of technicians for outage events and SM? Knowledge of computers, computer software applications and/or Radio Frequency (RF)? Generate trouble tickets and assign to fix agents with the ultimate goal being to minimize customer impact and expedite resolution. This includesclosing of tickets accurately and best ticket practice.? Understand correlations and be able to apply manual TTS correlations? Communicate outage information on a real time basis with 100% accuracy so that all audiences can easily understand the event and react appropriately. Including escalations and notifications.? Creation of SM tickets for plant maintenance.? Respond to all internal and external customer requests in a professional, accurate and efficient manner. Individual must have the ability to provide executive summaries when needed to the highest level of Comcast leadership.? Business Solution/ Commercial enterprise customers issues? Dispatch work orders and/or information to maintenance personnel for Scheduled and Preventative Maintenance? May be required to be on-call or back up other LMC specialists? Continuously learn all cable network systems, distribution technology, and NMC software tool-sets.? Perform other duties as assigned Required Skills: ? Proficiencies:- Basic Knowledge of Comcast Products and Services- Basic Knowledge of Areas monitored and Department Contacts- Basic application of tools and uses.- Proficient with TTS ticketing- Must certify at Tier I within 6 months.Minimum Qualifications? High School Diploma plus 2 years technical school or the recognized equivalent in work experience preferred ? Understanding of CATV architecture and Audio/Video/RF technology would be preferred? Comcast Cable Comtech experience preferred.? Troubleshooting skills with the ability to quickly diagnose outage conditions would be preferred? Must possess excellent communication skills to clearly communicate analysis to technicians on the phone.? Proficient with the operation of PC's and various software suites? Must be able to Multi-Task? Must be able to work a flexible schedule, including rotating weekend shifts? Must have valid drivers license in good standing Location: New Castle Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. delaware