SA 3 Years of Relevant Experience: 4 plus yearsPreferred Education: 4 year college degree or equivalent technical studyRole Description:All roles specified in SA 1 & 2: Solid understanding of networking/distributed computing environment concepts.Understands principles of routing client/server programming.Manage expectations at all levels: customers/end users, executive sponsors.Ensure quality standards are followed.Understand the business application of technical support and design in an application development environment.Work with the various Infrastructure teams and operations provider to identify the strategic direction of systems management activities.Understands the design of consistent network-wide file system layoutsMaintain strong relationships with employees and various tier two and three support groups.Develop plans for disaster recovery/ back up and archiving.Manage the daily operations of the systems management team to ensure service levels are being met.Manage the systems management team’s support issue and backlog.Monitor the team’s open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels.Act as the first level of escalation for high priority support issues.Function as the liaison to the various support groups with whom the systems management team interfaces.Develop the technical infrastructure maintenance strategy.Manage the system management resources.Act as a system’s management expert.Analyze, determine, and document requirements in terms of system management needs and implement them.Identify, approve, and prioritize team projects.Manages a large site or network.Recommends policies on system use and services. REQUIRED SKILLS K-Box systems/Lan manager Imaging ESET Corp A/V Marshall 8E6 web filter Netmotion secure client 3-COM wireless Admin Exchage Management Active Directory Management Firm understanding of layer 2 and 3 switching and routing firm understanding of VLAN principles Location: NEW CASTLE COUNTY in New Castle DE Compensation: 2 YEAR CONTRACT Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. delaware