Responsibilities: ?Answer and track energy related inquiries (via phone, fax, mail, and email), respond to programmatic questions, perform computer database data entry and queries, determine publication requests, check correspondence for professionalism, take requests and orders and refer calls as appropriate. ?Work independently and with other staff as needed to insure a smooth flow of information among all Clearinghouse staff. ?Provide information to inquirers regarding program content; policies and activities, guidelines and funding opportunities. Recommend alternative courses of action (i.e., other information hotlines available nation-wide); Learn and use a complex, custom database software, word processing, graphics, statistical, and spreadsheet software tools. ?Confer regularly with representative of off-campus organizations and agencies regarding the interpretation and implementation of program policies. ?Perform related duties as required such as: preparing mailing, filing, photocopying, faxing and information analysis. Minimum Qualifications: ?Excellent Customer Service and telephone skills to intake client requests and when necessary to deal with politically sensitive issues. ?Five years professional office experience with at least one year of experience in delivering high quality customer service and significant volume via phone and e-mail. ?Excellent multi-tasking skills. It is important to have a tolerance for interruptions, policy changes, information request surprises, and changes in schedules. ?Ability to learn, understand and apply a large and complex portfolio of technologies and information quickly. Must be able to think on your feet. ?Excellent computer skills. Must have database experience, type 60 words per minute, be able to research using advanced features on the Internet, web browsers, email, Windows software (including Microsoft Office skills; Outlook, Scheduler, Word and Excel) and have the ability to learn other unique in-house software applications. ?Ability to smoothly operate multi-line telephone system using a headset. ?Good communication (verbal & written), including good spelling and use of grammar. Excellent research, creative thinking and problem solving skills. ?Can-do attitude, good judgment, disciplined and professional. ?Finely tuned interpersonal skills are a must. You will be working with a dynamic group of staff who are dedicated to the best representation of the Clearinghouse while being supportive of each other. ?Must be flexible and able to take a phone shift that starts at 6 a.m. (Telephones are staffed 11 hours a day from 6:00 a.m. to 5:00 p.m.) ?Must be able to do some heavy lifting. ?Familiarity with energy related vocabulary used in residential, industrial and commercial areas would be a plus. Preference will be given to those with experience in an energy related field. Location: Louisville Compensation: $13.84-$39.42 per hour This is a part-time job. Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. kentucky