It is the primary responsibility of the Training Manager to oversee and develop all customer service related training, programs and initiatives. The Customer Service Training Manager will work in consultation with divisional training managers and department management to assess and analyze service trends and deficiencies and to develop solutions to those deficiencies. All duties are to be performed in accordance with department and property policies, practices, and procedures. Specific Job Functions: Oversee and develop all service related training, specifically the Art of Excellence management series. Facilitate Art of Excellence programs as needed and ensure other Art of Excellence facilitators are consistent/thorough in the delivery of information. Develop and introduce property-wide reinforcement programs for the Art of Excellence. Create and facilitate customized Art of Excellence programs depending upon specific department needs. Meet regularly with Service Divisional Training Managers and department managers to discuss service trends and potential service deficiencies. Oversee the maintenance of Bellagio Signature Service Standards for all departments. Partner with the operation to analyze service levels within the operation and target training needs through various measurement criteria. Work closely with Guest Relations to assess and address any patterns in guest feedback. Develop and oversee a recognition program to reward employees who are consistently exceeding the guests’ expectations. Support Training department as needed with additional projects and office coverage. Support Diversity initiative as needed through program development and volunteerism. Support Human Resources as needed at Employee events and divisional initiatives. JOB REQUIREMENTS: Bachelor’s Degree Minimum 3 years management experience within hospitality field Understanding of adult education theories Strong strategic planning and project management skills Strong Analytical and creative thinking skills Customer service training experience Service culture training experience Excellent communication, presentation and computer skills Location: Bellagio Compensation: TBD at time of interview Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. nevada