Collections Marketing Center (CMC) pioneered the industry’s first fully integrated, multi-channel, adaptive loss mitigation and collections service that maximizes contact rates and that optimizes cost/benefit of technology. CMC’s FlexCollect℠ platform combines advanced technology, with a marketing focus to changing consumer behavior which optimizes results for lenders in their credit risk, customer service operations, and default management operations. The primary areas of application are: Loan Modifications, Refinances, Loss Mitigation, Collections and Recovery Services. CMC easily customizes applications to process many types of debt, including but not limited to credit cards, Auto/RV loans, Home Equity loans/Lines, Mortgages, Healthcare receivables, Telecom and Utility bills. POSITION: Product Business Analyst As Product Business Analyst, you will be charged with leading the development and maintenance of business requirements for new products and core product enhancements from concept to finished product. You will also be responsible for facilitating use of core product requirements in client implementation projects. The analyst will be a primary interface between the Product Marketing organization and the Development, Account Management and Operations groups. ESSENTIAL RESPONSIBILITIES: • Manage all aspects of product requirements gathering and documentation across all product lines • Develop feature descriptions, user requirements and user scenarios for all product features • Gather consensus on product feature implementation strategies • Work directly with development team in system requirements development • Assist in product prototyping • Prepare product requirement deliverables to client implementation teams • Manage product release dashboard for each product release • Deliver high quality work product on-time • Work directly with the Product Manager to implement product development roadmap based on market demands • Play a significant role in the product change management process • Develop product training material • Execute client training • Demo CMC’s FlexCollect solution to clients and partners • Develop business requirements as the basis for Development, Operations and other cross functional departments to build systems, procedures and materials to support product development and ongoing product enhancements. • Coordinate product roll-out schedules and process with all internal and external groups. • Support Account Management as product requirements subject matter expert NEAR-TERM DELIVERABLES: • Document the content of both individual releases and new product functionality (development roadmap) so that development plans can be appropriately communicated, understood, and commented upon. • Document product capabilities such that users, prospects, and internal associates can easily learn not only what CMC’s service does but also can see what it could do for them. • Update and maintain all current product user guides to allow clients to self-guide through product configuration and feature/function changes • Develop thorough training curriculum and guides for client training classes and train-the-trainer engagements • Create product demo script to facilitate new-hire ramp up and how best to demonstrate the how and WHY regarding a particular product feature • Document client-specific customizations and make recommendations on those that may be candidates for inclusion as part of the core product offering • Deliver production site documentation per Operations group to facilitate problem resolution REQUIRED QUALIFICATIONS: • 1-4 years of experience working with web technology product or project requirements. • Strong technical background in web-based business applications • Experience in financial services a plus. Collections experience, a significant plus. • Bachelor’s degree or greater required. • Strong proficiency with Microsoft Office Word, Excel, Powerpoint, and Visio • Experience with any requirements management applications a plus. • Excellent written, verbal and presentation skills • Self-starter, self-motivated TYPE OF POSITION: Full-time. Location: Wilmington Compensation: Commensurate with experience. Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. delaware