Network for Good is the Internet’s leading charitable resource – serving up over 1 million donation opportunities in one place while simultaneously enabling nonprofits to connect with donors and volunteers via the web. Network for Good is an organization that leverages social entrepreneurship and business acumen to meet the ever-growing philanthropic needs of individuals and nonprofit organizations. To continue growing our business, Network for Good is seeking an energetic and hard-working Sales & Support Specialist to be part of a dynamic team of individuals dedicated to helping nonprofits raise funds and communicate with donors online. This individual will be responsible for responding daily to customer inquiries (via email and phone) on how to best use our services for online fundraising. Additionally the specialist will work with both our support and sales teams to process applications and service cancellation requests. This position will also work closely with our Sales Director and Director of Nonprofit Marketing on improving sales and implementing win-back strategies. Primary Job Responsibilities: -Provide superior customer support via email and telephone to nonprofit customers and donors -Process sales applications -Collect and analyze sales and attrition data -Process service cancellation requests and collaborate with marketing staff on win-backs -Gather marketing intelligence related to customers and work with staff to improve training material and win-back strategies to keep customer attrition low -Participate in weekly customer support & sales calls This position may also include: -Assist with special support related projects (such as service migrations or user acceptance testing on new services). -Manage lead conversion process -Help create and upload template responses and FAQs -Help troubleshoot and report technical issues -Assist with special projects that relate to customer service operations, such as assisting with payment exceptions, processing stale or returned checks and related operational needs Qualifications: -Minimum one-year experience in customer or client service -Bachelor’s degree or equivalent experience required -Experience with working with Salesforce.com a plus -Working knowledge of Windows based applications, including Microsoft Office products -Working knowledge of the Internet and web-based applications -Understanding of the fundraising and donor management process useful -Knowledge of nonprofit or philanthropic sectors desirable -Ability to achieve and maintain a high level of customer service and prompt resolution of issues -Excellent written and verbal communication skills -Strong administrative skills and the ability to multi-task effectively -Individual should be self-motivated and have good attention for detail, completing assigned tasks efficiently with minimal supervision About Network for Good The responsibilities of this job serve as a microcosm of Network for Good’s organizational culture: we are a nonprofit that operates with the soul of a charity and the savvy of a business. People who thrive at Network for Good are those that enjoy doing good in a fast-moving, mold-breaking working environment that’s always focused on achieving results. We live by our motto: “do good, feel good,” and just as importantly, by our business plans. To apply, please send a resume and cover letter to resumes@networkforgood.org Location: Bethesda, MD This is at a non-profit organization. Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. dc