Hands-on manager needed to lead multinational team (3 locations worldwide) responsible for the following functions of a subscription-based business model: order entry, renewals, invoicing, collections, cancellations, refunds, and maintenance of product SKUs (new and existing). Other principal responsibilities: analyze customer service levels and subscription processes; oversee subscriptions management system; resolve complete order and billing issues. Reports into Finance organization and works closely with internal sales, account management and accounting teams as well as with external customers of SNL Financial. PRINCIPLE DUTIES: •Manage employees locally and abroad. •Provide direction and guidance for daily subscription activities including order and renewal processing, billing and collections, and customer service issues associated with both internal and external clients. Provide problem resolution for complex issues. •Hire and train new employees. •Ensure Subscriptions data quality- Develop and direct procedures and reports to ensure Subscriptions data quality for client, subscription, billing and payment information. •Manage Accounts Receivables and Collections- Ensure invoices and statements are delivered to clients in expedient manner. Monitor overdue receivables and assist with establishing internal business rules related to suspension or cancellation of delinquent accounts. •Manage Subscription renewal process- Monitor progress of renewal pricing and processing/billing. Work with Subscriptions Managers, Director of Sales and Account Managers to resolve any ambiguity and/or questions related to subscription alignment and consolidation. •Departmental budget input/oversight- Develop and monitor departmental revenue and cost projections for the budget process each fiscal year. Successful candidates will possess a high level of demonstrated customer service skills, intermediate proficiency utilizing MS Office software, excellent organizational skills and an attention to detail. Bachelor’s Degree or equivalent education and experience required. Five to 10 years of direct billing operations and accounts receivable experience preferred. CRM experience a plus. Please forward resumes and cover letters to our Human Resources Department at opportunities@snl.com. Please indicate the location and position you are applying for in the subject heading of your e-mail message. For more information on SNL, please visit our website at www.snl.com. Location: Charlottesville, VA Compensation: competitive + casual work environment Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. dc