Are you trying to get your foot in the door at a growing company? Do you have a knack with numbers and love working with customers? If so, we have a great opportunity for you! Sage is currently seeking a Collections/ Customer Service Associate in our McLean, VA office. This employee will interact with Sage customers, vendors, and other departments to assist in collecting, managing and providing resolution of outstanding invoices from past due accounts. They will apply company policies and procedures to resolve a variety of issues in creative and effective ways while maintaining a strong partnership with customers, while also demonstrating good judgment in selecting methods and techniques for obtaining solutions. Responsibilities • Work closely with Finance personnel, Regional Manager's, and external vendors to both reconcile Sponsor Bank reporting as well as perform maintenance on vendor accounts to minimize future collection issues. • Acknowledge and respond to all customer inquiries received before 3:00 pm the same day. • Educate customers on policies concerning collections. • Interact and communicate effectively with respective departments to obtain resolution of collection related issues. • Protect company proprietary and confidential information. • Other duties as assigned. Qualifications • High School Diploma or equivalent required; Associate degree or higher preferred. • Minimum of 1 year Accounting or Collections background in Credit Card or Merchant Services Industry environment preferred. • Windows/PC experience including Intermediate Microsoft Office required. • Ability to follow through and meet deadlines consistently. • Ability to understand the financial impact of decisions made and balances them with customer satisfaction. • Ability to follow all company policies and procedures, as well as internal departmental procedures. • Ability to work in team driven environment yet be able to work independently to complete daily expectations. • Must have good organizational skills, good interpersonal communication skills (written and oral) and be detail oriented. • Ability to make accurate, independent decisions based on data provided. Location: McLean, VA Compensation: $12-15/ Hour DOE Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. dc