Position Title: Software Development and IT Support Technician Employment Type: Full Time Permanent Department: Operations/IT Reports To: Director of Business Operations General Responsibilities: The Software Development and IT Support Technician is responsible for developing our accounting and operations software using Microsoft Navision as well as assisting Singer Associates IT Help Desk on an as needed basis. This position will also assist with training staff in our software platform as well as other operations. Performance Measurements and Primary Duties and Responsibilities: • Continued development of internal software package to improve and create business efficiencies and reporting capabilities. • Manage and work with software vendor to improve business efficiencies. • Assist the day-to-day operation of the Help Desk. • Provide phone and in-person support to users in the areas of e-mail, desktop applications and other IT related functions. • Report “Special Circumstances” to Director of Business Operations pertaining to customer needs . • Perform other duties as assigned. Position Requirements: • Must be able to work and develop in Microsoft Navision. • Ability to efficiently troubleshoot IT hardware and software. • Ability to work with Windows XP, Vista, 2003 Server and Microsoft Office applications required. • Must be able to diagnose hardware, software, cabling, and networking problems correctly and quickly. Expert troubleshooting skills are important. • Must consider yourself a good computer technician capable of diagnosing and fixing any problem with a computer network system. • Have a CAN-DO attitude and be very friendly and a good communicator to our clients. • We prefer skill over certifications • Must be able to build and install computers, and assist users in the operation of computer equipment and software. • Ability to teach both groups and individuals. • Ability to think clearly, creatively and logically. • Ability to grasp new concepts quickly. • Ability to independently seek solutions utilizing technical manuals and other resources. • Ability to complete difficult assignments. • Ability to adapt to flexible work hours and carry a cell phone. • Ability to communicate effectively. • Ability to work well with all levels of the company. • Ability to work independently and as part of a team. • Ability to travel to company work locations required. • Aid in the implementation of new software systems. • The willingness to learn or program .net applications and crystal reports Qualifications Bachelor’s degree in Accounting Information Systems, Information Technology, Computer Science, Information Systems, or related field and two to three years experience in a software development environment. The candidate should have a good experience with developing and programming in Microsoft Navision. Knowledge of PC operating systems, e.g., DOS, Windows; and knowledge of networking practices required. Experience with Microsoft Vista, Windows XP, Microsoft Office Sever 2003, Adobe Reader, Anti Virus, A+, Network +, MCP preferred. Compensation will commensurate with experience Contact Information: If you are interested in this position please send in a cover letter, resume, and salary requirements by one of the following methods. IF YOU DO NOT LIST A SALARY REQUIREMENT YOUR RESUME/APPLIACTION TO THE POSITION WILL NOT BE CONSIDERED Attn: Singer Associates, Thrine Harpring – Software Developer Email: jobs@singerassociates.com Fax: 703-257-2572 Mail: Singer Associates, 12351 Randolph Ridge Lane, Manassas, VA 20109 Location: Manassas, VA Compensation: Based on Experience Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. dc