The Smart Border Alliance (SBA) is an integrated business and technology solution provider supporting the US-VISIT program. The goal of this program is to transform immigration and border management through enhancing the security of United States citizens and visitors while facilitating legitimate travel and trade. Works with the Federal government to use technology and evolving biometrics to expedite processing at our borders through the following initiatives: - Implementing standard business processes, policies, technology, and information systems at all land, air, and sea Ports of Entry (POEs) - Improving the performance of legacy immigration and data systems - Developing an integrated system evolving with Department of Homeland Security (DHS) Enterprise Architecture - Incrementally implementing programs to immediately improve border security and meet legislative mandates Key Responsibilities: - Complete 'Plan & Analyze' phases for the implementation of the systems operations center to support 24x7 proactive monitoring of all US-VISIT systems - Support operations management with creation of UDM documentation, Bills of Material (BOM), and other required documentation in support of the 'Plan & Analyze' phases mentioned above - Work with ITIL specialists to generate process documents and best practices for a 24x7 Tier 2/3 support environment - Leverage work experience and knowledge of system operations centers, as well as ITIL based Incident management and event management, to 'Plan & Analyze' a solution for US-VISIT Required Skills: - BS degree or experience equivalent to a degree. - 6-8 years of technology operations requirements gathering experience and IT operations experience. - Technical writing/documentation experience - Senior level operational service desk experience (NOC/SOC, etc.) Qualified applicants may be subject to a security investigation and must meet minimum qualifications for access to classified information. U.S. Citizenship is required. Desired Skills: - LCM and/or SDLC - Knowledge or certification in ITIL Raytheon is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. To Apply for this position, please CLICK HERE Location: Rosslyn, VA Compensation: Competitive Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. dc