MAXIMUS (NYSE: MMS), is one of America's leading government services companies devoted to providing consulting, health and human services program management, and information technology services. Since its founding in 1975, MAXIMUS has grown to more than 5,200 employees located in more than 280 offices in the United States, Canada, and Australia. On a number of occasions, MAXIMUS has been selected by Forbes Magazine as one of the Best 200 Small Companies in America, and by Business Week Magazine as one of the 100 Best Hot Growth Small Companies. Additionally, MAXIMUS is included in the Russell 2000 Index and the S&P SmallCap 600 Index. Job Responsibilities: * Initiate, develop and produce a variety of educational and communication strategies and materials to inform, educate and support participating vocational service providers in an accurate, timely and effective manner * Design, write and prepare training/instructional materials, course materials, teaching aids and tools; including preparing alternate formats as needed * Develop, plan and deliver relevant and timely workshops, briefings and presentations for Employment Networks (member service providers), State Vocational Rehabilitation agencies and other groups as requested by SSA including providing grant-seeking and funding resources and training * Identify, initiate, and use a variety of instructional methods and communication strategies maximizing new opportunities to use technology and web strategies * Develop and distribute communication and educational materials and resources through proven methodologies * Develop, produce and distribute service provider best practices, including, but not limited to the continuation of the Promising Practices Series and Ticket to Work newsletter * Perform regular tasks related to the oversight, monitoring and reporting of participating service providers (includes contract status, compliance, maintenance and reporting, including meeting requirements regarding the Annual Periodic Outcome Report * Develop and conduct workshops, conference calls, seminars, forums and presentations for program service providers and other key stakeholders; travels as needed * Act as a resource to provide information and assist Employment Networks and State Vocational Rehabilitation agencies to function more effectively and improve services for Social Security disability beneficiaries * Oversee, update and maintain website content as needed or required * Design, develop, produce and submit regular and timely productivity and activity reports to the Training Manager, Deputy Director, and/or Project Director, including a Monthly Contract Progress Reports and annual reports to SSA * Use Program data to identify and analyze areas of the greatest customer needs improvement and makes recommendations for solutions * Create and implement internal systems, procedures, and processes to report and manage all tasks and functions efficiently in coordination with other key Departments, in particular the Call Center, Training, Systems and EN Payment Departments * Stay current to ensure member organizations are well-informed and up-to-date on all policy and regulation matters impacting effective and timely EN operations * Organize training venues, logistics, distribution, and accommodations as required to achieve efficient training delivery * Oversee and coordinate any/all equipment or services necessary to ensure timely and effective delivery of MAXIMUS products, information or services for member organizations or other outside parties * Actively participate in internal quality and customer satisfaction initiatives * In coordination with the Training Department Manager, participate in the training of new departmental staff * Offer and provide regular team support * Meet all standards established for this position as outlined in the attached performance criteria * Perform other duties as assigned by management Education/Experience: * Bachelor's degree from an accredited college or university in communications, journalism, English, public affairs, marketing, and/or instructional systems design * Five years' professional experience developing and implementing a variety of training/educational methods, communication strategies, materials, techniques, and tools * Experience and knowledge of e-learning technology and strategies * Experience in developing and delivering effective presentations for the public * Strong analytical skills and ability to utilize data to improve services and refine products to meet customer needs * Excellent computer skills, including desktop publishing applications/graphics and reports design * Excellent written and oral communication skills * Extensive knowledge of and direct experience working with a diverse universe of government, for profit and not for profit service providers * Excellent organizational, interpersonal, problem-solving skills * Ability to work in a fast-paced, complex environment * Ability to work as a team member as well as independently * Preferred experience with SSI or SSDI policies and programs * Familiarity with Employment Network sectors/markets, State Vocational Rehabilitation agencies and Ticket Program regulations in regard to EN and VR rules, specifically the policies and business practices related to EN payment contract requirements and operations * Cross-Departmental collaboration * Strong history of communications, marketing and/or Ticket to Work customized materials development; * Proficiency and knowledge of Desktop Publisher software, MAXSTAR® capabilities and reports * Some travel may be required MAXIMUS offers a comprehensive benefits package including: * Healthcare Insurance (medical, dental, vision) * Short and Long Term Disability Insurance * Life/Accident Insurance * Flexible Spending Accounts (FSA) * 401(k) Retirement Plan with company match Our benefit program also includes paid holidays, vacation and sick leave, tuition reimbursement, and supplemental insurance (pet ins., auto ins., legal plan, long-term care ins, and credit union). MAXIMUS recognizes the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted. To apply for this position please click the URL below, or copy and paste the URL into your browser’s address bar: http://jobs.maximus.com/HR/CandidateTracking.nsf/frmJobApp?readForm&page=1&ReqID=04788 MAXIMUS is an Equal Opportunity and Affirmative Action Employer, M/F/D/V. No relocation assistance is available for this position. Location: Alexandria, VA Compensation: Compensation contingent upon qualifications & experience. Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. dc