Tile Optima is seeking for Dedicated Customer Service Employees to work in Alexandria location Company Background Tile Optima is a distributor with strong ties to tile manufacturers around the world. Offering unique designs. Tile Optima designs and develops its own tiles, which are then outsourced to be manufactured in various factories around the world. The factories are chosen based on their strengths. Since Tile Optima pays great attention to inspire intricate designs, only selected few factories around the world are capable of manufacturing the tiles we develop. Tile Optima design and markets wall and floor tiles, ceramic and glazed porcelain, technical porcelain, glass tile, metal tile, back splash, mosaics, decor, and listellos. Service to our customers is at the top of our priorities and this shapes our business model more than any other business element. To serve our customers better, we have invested in SAP software, which is the most comprehensive enterprise software that handles the largest retailers and distributors of the world. This will help us track our shipments and inventory, more importantly, customer requests at the highest level possible in the industry. Job Description We’re looking for a couple years of customer-service experience, and a college degree is a plus, but we also need a unique kind of person - someone who is punctual, dependable and organized. Your ability to work with Microsoft computer applications, while talking to customers, is a necessity. But most important, you must enjoy listening to, analyzing and solving problems. You’ll need to think on your feet, ask targeted questions, anticipate needs, and start fresh with every customer. Qualifications • has intimate knowledge of the customers needs • has empathy for the customers situation • is able to communicate clearly, both written and in speech • talks in a way the customer can understand • has a "thick skin" and is able to handle complaints, even when handling unpleasant customers • works accurate and with eye for detail • handles in the best interest of both customer and company • is able to suggest improvements to the various designs customer is working on. • has a pleasant, friendly style • is willing to build a long-term relationship with the customer (not a "job-hopper") Please submit your resume with salary requirements to egorpe@tileoptima.com or fax to (703) 256-8878. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. For more information about Tile Optima , visit our website at www.tileoptima.com Location: Alexandira, VA Telecommuting is ok. This is a contract job. OK for recruiters to contact this job poster. Phone calls about this job are ok. Please do not contact job poster about other services, products or commercial interests. dc