Landmark Aviation, the most extensive and experienced business aviation services in North America, is searching for experienced Front Desk Customer Service Representatives for our Dulles location. POSITION OVERVIEW The Customer Service Representative attends to customers and their aircraft upon arrival. Ensures that customers are promptly debriefed by technical staff and that their accommodations (hotel reservations, rental cars, entertainment, etc) are in order. Provides a comfortable lounge area for customers and provides administrative assistance as needed. Coordinates with Line Maintenance to ensure timely communication of maintenance progress. Provides feedback to facility staff regarding customers’ perceptions and satisfaction levels. The Customer Service Representative is often our customers’ first point of contact with the facility, and his/her professionalism and quality of work create an immediate and lasting impression on customers. This position has the potential to significantly impact customer relations and thus, market share. PRINCIPAL DUTIES: •Arranges for customer travel, hotel reservations, car or limousine rentals, entertainment, and other varied individual requirements. •Tracks aircraft arrival and assures prompt line service. •Provides a comfortable, well-equipped lounge for customers, which includes beverages and snacks, satellite TV, video movies, office space, flight service center, and reading and reference material. •Arranges for prompt customer de-briefing by appropriate technical personnel. •Responsible for knowing, understanding, following, promoting, and continuously improving company policies and procedures. •Observes all safety, environmental, and general housekeeping rules and policies. •May perform other duties as required by the department. MINIMUM EDUCATION, EXPERIENCE, AND SKILL REQUIREMENTS: •High school diploma or equivalent. •Valid drivers license. •Three years customer service experience, preferably in aviation and hospitality. •Good organizational and analytical skills. •Above average interpersonal skills in order to deal with customers and facility staff in a diplomatic, congenial, and professional manner. •Above average written and verbal communication skills. •Average computer skills. •Must be even-tempered, calm, creative, and resourceful to deal with constant varying demands, pressures, and situations. PHYSICAL REQUIREMENTS: Must be able to: •bend and push to chock aircraft in order to park them •walk, see, hear, and manipulate large and small objects (coffee pots, computer keyboards, wheel chocks, etc.) •read, write, and speak intelligibly •be exposed to extremes in temperature and all types of adverse weather conditions dc