CUSTOMER CARE SPECIALIST Position Description Yoga Alliance is the world’s largest professional organization for yoga representing over 25,000 teachers and schools. Teachers and schools registered with Yoga Alliance are recognized for demonstrating a level of “expertise” that includes meeting essential standards of training and experience, dedication to expanding their knowledge of yoga, and commitment to maintaining high standards of professional conduct. For more information on Yoga Alliance, please go to www.yogaalliance.org. Reporting to the Director of Finance & Administration, the Customer Care Specialist supports the organization in attending to the information needs of all persons interested in registering with Yoga Alliance, in particular: yoga teachers; yoga schools; and yoga practitioners. This position also assists the rest of the organization in resolving specific concerns of Registered Yoga Teachers, who comprise the majority of our Customers, in regard to their applications. This is a hands-on, roll-up-the-sleeves position in a fast-growing well-capitalized organization. The chosen candidate is an active member of the Customer Care team and is expected to work collaboratively, independently, and be solution-oriented. Duties & Responsibilities: • Read and sort e-mails received from the info@yogaalliance.org inbox. • Answer e-mails as necessary, or forward them to other company personnel for resolution. • Answer phone calls pertaining to registration and other matters, and collaborate with registry services in resolving specific concerns. • Manage the registrant folders by creating labels and filing them in proper order. • Keep track of registrant e-mails and sort them by category for feedback to the organization, by creating a monthly Excel or Word chart for presentation during staff meetings. • Pass out faxed applications and renewals to the proper department for action. • Assist in projects, prepare reports, and perform other tasks that may be assigned by the Director of Finance & Administration from time to time. Qualifications: • College degree or equivalent administrative experience; knowledge of Word; Excel; and Outlook. • General customer service experience; familiarity with yoga is preferred but not necessary. Personal Characteristics: The Customer Care Specialist should demonstrate competence in the following: • Work conscientiously: Be mindful of the organization’s goals and contribute to their accomplishment within his or her own position. Participate in group discussions. • Behave ethically: Understand and practice ethical behavior. Ensure that his or her own behavior is consistent with general principles of fairness; honesty; and transparency. • Build relationships: Establish and maintain positive working relationships with others both internally and externally to achieve the goals of the organization. • Communicate effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques. • Learn continuously: Improve skills, while striving to acquire new knowledge that will help Yoga Alliance carry out its Customer Care tasks effectively and efficiently. Deadline for application: Friday, June 26, 2009 • Benefit package includes medical/dental/vision; vacation; holidays; sick leave; 401(k). • Location is in Rosslyn, VA (2 blocks from metro). • Local candidates only, no relocation offered. • Salary: $36,000 • Send salary history and resume in digital format (MS Word & PDF attachments only) to: employment@yogaalliance.org. No Phone Calls please. EOE. Location: Arlington Compensation: $36,000 This is at a non-profit organization. Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. dc