Perform branch responsibilities limited to either teller services or member services in accordance with quality service objectives and credit union policies and procedures. (account/loan servicing transaction processing or, new account servicing, new loan servicing, account maintenance, product cross-sales, balancing, and financial transaction record-keeping). ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Demonstrate commitment to quality service, professionalism, integrity, enthusiasm, respect, good work ethic, and positive attitude to achieve high-level member satisfaction when performing duties and assignments. • Build relationship with members to understand financial needs and goals for cross-selling products and services which include (but not limited to) savings, checking, certificates, individual retirement accounts, trusts, loans, debit and charge cards. • Strive to make each member interaction a positive and “wow” experience. • Service members’ transactions, which may include (but not limited to) deposits, withdrawals, inquiries, transfers, payments, account closings, line of credit advances, and traveler checks. • Service members’ accounts and products. • Ensure complete and proper handling of transactions performing all necessary verifications, input, and disbursement procedures. • Process work and respond to inquiries with accuracy and efficiency. • Complete required documents in compliance with legal and regulatory requirements and credit union policies and procedures. • Maintain adequate supply of cash, forms, account cards, product collateral, office supplies and other inventory items required to support functional duties. • Adhere to all security, opening, closing and balancing policies and procedures of branch and individual stations. • Maintain composure, diplomacy and tact when handling problem situations or member concerns. • Keep current with knowledge requirements of position to maintain job proficiency. Miscellaneous: • With team, present recommendations and assist in implementing quality initiatives. • Provide support on any other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE One-year certificate from college or technical school; or one year experience in sales or front-line customer service position; or equivalent combination of education and experience. COMMUNICATION SKILLS Good verbal, written, and listening communication skills with ability to convey information with clarity, sincerity, diplomacy and empathy; ability to read, analyze, and interpret common scientific and technical journals, financial reports and legal documents; ability to write reports and correspondence and effectively present information in individual or small group situations of customers, clients, and other employees of the organization. REASONING ABILITY Ability to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop or bend; use hands to finger, handle or feel, reach with hand or arms; climb or balance; and talk or hear. Must frequently lift and/or move up to 50 pounds. WORK ENVIRONMENT Air-conditioned office environment. Requires the use of computer equipment, calculator, fax, copier, and telephone. If you have any questions, please contact (808)539-0144 or email hr@kalanet.com. Please visit the company website at www.kalanet.com. You can fax your resume or application to (808)440-0444. Location: Aloha Pacific FCU - Kaimuki, Kalihi Compensation: dependent on experience Principals only. Recruiters, please don't contact this job poster. Phone calls about this job are ok. Please do not contact job poster about other services, products or commercial interests. hawaii