The Institute for Human Services (IHS), Oahu's oldest and one of its largest homeless shelters is looking for a compassionate, highly organized and detailed individual for its CBCM (Community Based Case Management) Program Assistant position. Responsibilities: Warmly welcomes guests to the CBCM Department; maintains incoming phone calls and phone message logs (to include triaging client calls); serves as liaison between program teams and outside community agencies; attends to behaviors exhibited by clients while in the office (e.g., shouting, pacing, cursing); and manages daily appointment calendar. Assists in set-up of charts for new clients; files progress notes, documents any incoming correspondence in client’s files; and conducts in-service training with regard to policies and procedures. Submits billing for AMHD reimbursement. Maintains all forms necessary for daily job related functions, records and processes requests; sorts, routes and prioritizes, and logs incoming mail and distributes to appropriate personnel; maintains client sign in logs; maintains client records in a universally approved method; types letters and memorandums; collects necessary data, and prepares reports. Coordinates monthly paperwork with business office; purchases office supplies and equipment. Assists in managing databases and computer records. Ensures appropriate security and back-up of client information. Requirements: Minimum HS diploma/GED equivalent. Preferred Associate’s or Bachelor’s degree in the field of Human Services. Minimum 1 year of office and/or administrative experience supporting multiple staff. Must be highly organized and detail-oriented. Must be able to communicate with a diverse population both verbally and in written form in a clear and concise manner. Must have excellent command of the English language. Knowledge or training in mental health/substance abuse issues preferred. Has excellent people and problem-solving skills. Proficiency in Microsoft and related software applications. Billing experience preferred. If your resume is chosen, you will be contacted within three weeks of this job posting. Otherwise, your resume will be kept on file for one year in the event a position becomes available that suits your background and our needs at the time. IHS is an Equal Opportunity Employer and Maintains a Drug- and Alcohol-Free Workplace. Location: Honolulu Compensation: $34,000 to $36,000 Dependent on Education/Experience, Medical & Dental, 20 Days Paid Leave/Year, Life Insurance, 401 K and supplemental insurances. This is at a non-profit organization. Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. hawaii