Full/Part Time: Full-Time Regular/Temporary: Regular A Help desk Agent will provide 24x7 single point of contact support for both Managed Services and Non-Managed Services customers. Excellent verbal and written skills as well as an ability to work well with others are critical components to success in this fast-paced environment. A successful candidate must be capable of independent work and demonstrate an ability to adjust to an ever changing environment with ease. Candidate must also be available to work weekends and through out our coverage hours. Prior experience in a helpdesk environment and/or experience in remote resolution tactics are advantageous and desirable. Proficiency with desktop applications and hardware supportability concepts are expected. Specific tasks include: - Provide support to customers using knowledge and tracking tools - Communicating solutions to customers and end users - Provide feedback regarding accuracy/effectiveness of knowledge articles and other customer services tools - Heavy emphasis in providing direct remote resolution support - Escalate problems to the appropriate party(s) as needed and provide assistance/leadership to teammates to ensure a timely resolution for customer issues - Reviews incident history to determine recurring faults or patterned issues This job could become yours by contacting us. Location: albuquerque Compensation: ask Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. newmexico