Tier 1 Tech Support Answer inbound technical calls regarding hardware, software, wireless networks or any other issues. Diagnose and troubleshoot problems remotely. Follow procedure and protocol. Must have: -At least three years of experience in a tech support role helping clients over the phone and remotely -At least one active and unexpired certification (A+, Net+, MCP, CCNA, MCSE, CCNP) -Computer with XP Pro -High speed internet service -Home phone line to use for this position (dial up required, it can not be VOIP) -Quite and dedicated work space One weekend day is required and many shifts available between the hours of 8:00 AM and 11:00 PM EST. Location: Dover Compensation: $14.00/hr Telecommuting is ok. Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. delaware