Anthro Corporation, Technology Furniture®, (www.anthro.com) is a leading designer and manufacturer of furniture for technology, for applications in the education, medical, OEM and government markets. We have maintained a strong history of growth and profitability since we started in 1984. Our innovative designs have won awards and Anthro’s products are considered to be leaders in the ergonomic furniture industry. Our Customer Service Department is a close-knit, fun-loving bunch with a focus on overwhelming the customer with superior customer service. They tackle challenges with a twinkle in their eye and a smile in their voice. The Customer Service Representatives answer calls from current and prospective customers in a positive manner. The position is only limited by the needs of the customer. Customer Service Responsibilities Interact with customers, primarily via telephone, email or Live Chat. Answer product questions and consult with customers to troubleshoot and problem solve as you help them decide on the best Anthro solution to suit their needs. Generate sales and develop relationships with customers Create and enter both quotes and various types of orders using SAP. Take care of customer needs after the sale. Respond to emailed questions from customers via email or telephone. Training Program Our onsite training program includes both product and software instruction. The initial training course typically lasts 4-6 weeks. Afterwards, you will join the Customer Service team and continue training through practical experience. Growth Opportunity Customer Service Representatives may be promoted to a Key Account Representative (KAR) position. The KAR is a newly created position. They focus on territory sales by making outbound calls to develop and maintain established customer relationships with key decision makers. With the Territory Manager’s guidance, a Key Account Representative executes a strategy to generate new business, including researching and understanding market trends and competitors. Other duties include following up on requests for information, quotes and orders for additional revenue. The Key Account Representative partners with Inside Sales personnel to resolve customer issues, research, and make recommendations for potential product modifications to increase sales. They also assist with any purchase order challenges and order entry duties when needed. Approximately 15% of their time includes overnight travel to tradeshows and customer visits throughout the United States. Requirements Four year degree Minimum of 2 years inside sales experience making outbound calls Superior interpersonal, verbal and written communication skills Strong commitment to customer service High level of motivation coupled with the ability to set priorities Compensation This position is paid hourly, earning a starting wage of $30,000 per year with a full benefits package. Relocation assistance is not available. Candidates who are not US citizens or permanent residents need to have authorization to work in the US in order to apply. Benefits We offer excellent traditional benefits such as 100% paid medical/dental insurance for employees (50% for dependents), profit sharing, and a 401K plan. But we are best known for our many unique benefits such as earning days off for weight loss, gas reimbursement for driving a hybrid car, and college age children of employees receiving Anthro scholarship monies among many others. Check out the full scope of our benefits at: https://www.anthro.com/cpage.aspx?pid=206 Hiring Process Please email a cover letter, resume and salary history. The cover letter must accompany the resume for serious consideration and should discuss why this position is a good fit given your experience. Please state the position title “Customer Service Representative” in the subject line of your email. Anthro Corporation is an equal opportunity employer. The workplace is both tobacco and drug-free. Drug screen and background checks are required of all candidates. Location: Tualatin Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests. oregon